Archiwum tagów: helpdesk

Bo HelpDesk to nie ma prawa się nudzić

Wysłane przez w 21 września 2011 Brak komentarzy

Wiecie w jaki, najprostszy sposób dostarczyć HelpDeskowi rozrywki?

Wystarczy tylko zrobić re-boot 350 serwerów, na których funkcjonuje około 2000 aplikacji i wirtualnych serwisów…

Hindusi są jednak nie do pobicia :-(

Usuńcie moje dane z internetu….

Wysłane przez w 12 kwietnia 2010 Brak komentarzy

A oto jaki ticket zalogowali koledzy z przyjaznego HD:

__ ISSUE __
Client called in stating: „My name is on the
Internet, and I don’t want it there.”
~ Client approved VNC connection
~ Remoted to client’s PC
__ TROUBLESHOOTING __
Client did a search, and was upset that his
name came up in search results
I educated client as to the nature of the
Internet, and that if you look up any persons
name, there will be some result
Client stated that they did not want this, and
requested that I remove it
Informed client that I did no not have control
over what information is on the Internet
Client asked to speak to supervisor
Advised —— about issue; she declined to
accept call since she also did not have control
over what information is on the Internet
Advised client to contact Internet for further
assistance; could not provide phone number
Client not satisfied with resolution.

Nie… to nie jest żart…